This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on our website.

PERSONAL INFORMATION WE COLLECT

By providing us with your data, you warrant to us that you are over 18 years of age.
Personal data means any information capable of identifying an individual. It does not include anonymised data.

Data collected

We may collect the following Data, which includes personal Data, from you:

  1. name;
  2. contact Information such as email addresses and telephone numbers;
  3. financial information such as credit/debit card numbers;
  4. IP address (automatically collected);
  5. web browser type and version (automatically collected);
  6. operating system (automatically collected);

In each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

1. data is given to us by you; and

2. data is collected automatically.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • improvement of our products/services;
  • transmission by email or SMS of marketing materials that may be of interest to you;
  • contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
  • customising your orders;

in each case, in accordance with this privacy policy.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud;

And when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We may share your Data with the following groups of people for the following reasons:

  • our employees, agents and/or professional advisors – to create and manage your accounts, to fulfil and manage your subscriptions and orders, to respond to your requests, questions and inquiries, to conduct internal research and development, to create your customised products ;
    third party service providers who provide services to us which require the processing of personal data – to communicate with you about our products and services including products and services you may be interested in, to personalise your online experience and the advertisements you see on third-party services using your interests, preferences and purchasing history, to debug, identify errors and improve the website, to investigate and respond to security incidents;
  • third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds, to process subscription payments;
  • relevant authorities – to facilitate the detection of crime or the collection of taxes or duties;

in each case, in accordance with this privacy policy.

DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless and until you ask us to delete this information.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We do not carry out automated decision making or any type of automated profiling.

We will not share your personal data with any third party for their own marketing purposes.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at hello@nealie.com.au.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@nealie.com.au.

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